Strategic Customer Success Manager
InVision is the world’s leading design collaboration platform.
We enable companies of all sizes to discover the power of design-driven product development. That’s why over two million designers, product managers, marketers and other stakeholders at so many of the world's most loved startups, agencies, & corporations use InVision every day, including Uber, Evernote, Twitter, Adobe, Salesforce and many more. Employees love us too — which is why it’s such an honor our team has voted InVision to Glassdoor’s 2017 Best Places to Work list.
We’re well-funded and venture-backed by prominent investors including FirstMark Capital, Tiger Global Management, Accel Partners and ICONIQ Capital.
We're looking for a Strategic Customer Success Manager to work with our Enterprise New York customers through the onboarding, adoption and renewal phases of the customer lifecycle.
- Helping others improve their design workflow by adopting best-in-class technology
- Delivering best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools
- Engaging with the design community in the New York area through InVision hosted events, onsite client visits, and focused industry events and meetups
- Developing relationships with designers, product teams and other stakeholders in the design space
- Contributing to the growth and adoption of InVision across our base of strategic Enterprise customers
- Comfortable in a native design environment (Photoshop, Sketch, etc)
- Experienced with InVision and other prototyping and collaboration tools
- Excited to promote the adoption and expansion of InVision across our Enterprise customer base
- Biased towards immediate actions and results
- A highly motivated self-starter with strong organizational and time management skills
- An excellent communicator and presenter -- people like you, and you make things happen
- Minimum 5 years in an account management or customer success position, focusing on driving growth and relationships with large companies
- Comfort engaging with end-users, evangelizing InVision and driving adoption across multiple stakeholder groups
- Worked directly with decision makers at Fortune 500 companies through remote and in-person presentations
- The ability to thrive in a variable and demanding startup environment
- Passion for design
InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. In the United States we have teams including hubs in New York, San Francisco, Austin, Portland, and Boston. Each InVision team member is given the freedom and tools to do their best work from wherever they choose. Among our benefits we offer competitive health plans, 401k, a flexible vacation policy, unlimited Starbucks cards for each employee, and unlimited books related to your profession.
InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.