Partner Support Lead
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
We work with partners across the globe who give us access to new markets and provide added value to our customers. We are looking for a visionary who can lead a team and establish and implement programs to ensure the highest level of service through our indirect sales channels.
If you love building relationships and redefining the customer experience, we want you to join us as our Partner Support Lead.
- Architect development programs that empower our partners to serve our customers better
- Develop a scalable certification system to ensure consistent support through all of our channels
- Act as a strategic thought leader for the Partner Support teams across the globe
- Anticipate our partners’ support needs and proactively build a support framework
- Analyze performance and constantly improve our efforts
- Have an excellent track record of building and managing a team
- Can assemble and excite a team to consistently deliver high quality service
- Possess a deep understanding of support strategy and operations
- Have extensive experience in business intelligence and performance analysis
- Are an expert communicator who can persuade and teach others
- Have demonstrated an entrepreneurial spirit and ability to attack new, ambiguous problems with ease
- Quickly learn new technologies, markets, and contexts with ease
- Care about going the extra mile to meet each customer’s needs
- Management consulting with hands-on implementation experience
- Experience with 3D printing, modeling and digital fabrication tools
- Have worked with or on the side of a reseller of hardware products
- Experience living/working outside of the United States, especially in Asia
- Multilingual: fluency in German or French
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.