Field Account Manager

| Cambridge

The aim and role of a Field Account Manager is to combine (1) the onboarding and training associated with bringing a new account to succeed with (2) ensure that both new and existing accounts are getting great value from our service, see us as a valuable partner, and understand if/where our tools may help make them more successful. Additionally, a sales-forward attitude, and a high level of professionalism, assertiveness, and persuasion are required to communicate with and engage the Field designated segment of CarGurus’ client base.

Responsibilities:

  • Assume responsibility for designated CarGurus Field client accounts including:
  • Analyze a dealer’s performance and consult on improving lead flow/exposure on our site to secure a long-term relationship
  • Become a subject matter expert on all CarGurus products
  • Complete “on-boarding” of new dealers to establish relationship with CarGurus
  • Proactively consult with dealerships solving issues and addressing questions 
  • Escalate issues to other departments when necessary
  • Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
  • Strong analytical skills to solve complex, interdepartmental/inter-operational issues
  • While not necessarily the primary owner of the actions, this person will, when appropriate, follow-up on technical, billing, and content issues with customer. 
  • Advanced collaboration with internal departments (sales, billing, content, and engineering) to convey key issues to the rest of the CarGurus organization.
  • Establish strong relationships with Field Sales Directors and serve as in-office advocates when needed for field sales team cross-departmentally.
  • Establish strong relationships with large decision makers within client base to foster client satisfaction and trust
  • Finding opportunities to further sell client-base and work with Field Sales Directors to cross-sell when possible/applicable.

In summary Field Account Manager will perform the key tasks on a daily basis to maximize the overall level of client satisfaction. From initial onboarding through steady-state proactive and strategic support, Field CSS will serve as the ‘face’ of CarGurus to customers on the post-sale partnership.

To ensure the best customer experience combined with ongoing business requirements, Field Sales reps will tightly partner with their Field Customer Success counterparts to create a seamless spectrum of CarGurus engagement for any customer. Field Account Manager will engage their Field Sales partners to address any business-related challenges or opportunities that arise. Field Sales reps will support Field CSSs by making the necessary introductions and providing the necessary account and relationship background to ensure success. 

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Location

2 Canal Park 4th Floor , Cambridge, MA 02141
2 Canal Park 4th Floor , Cambridge, MA 02141

Perks of working here

401(K)
Commuter Benefits
Company Equity
Company Outings
Daily Meals Provided
Dental
Fitness Subsidy
Flex Work Hours
Happy Hours
Health Benefits
Generous Parental Leave
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