Dealer Relations Account Specialist
This role will focus on serving and maintaining CarGurus’ existing customer base through the collection of performance data, re-negotiation of subscription rates, and mitigation of customer churn. The Dealer Relations Account Specialist will be strong at presenting CarGurus offerings and benefits as an inside sales professional (primarily over the phone and also via email).
As an inside sales position, it is critical that candidates be persuasive, self-starters and will be expected to manage your own time, set priorities and meet monthly goals.
CarGurus’ Dealership customer base have various concerns and questions about CarGurus so candidates will need to also wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. As such, candidates must bring strong analytic, presentation, and problem solving skills.
- Bachelors Degree
- 1-2 years of closing experience
- Strong sense of customer service
- Good organizational & problem solving abilities
- Strong Internal Motivation
- Industry Experience a Plus