Customer Success Manager, HubSpot for Startups

| Cambridge

HubSpot is the world’s leading inbound growth platform. Over 31,000 customers in more than 90+ countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

HubSpot for startups is a global program with a mission to help startups grow. The program has been a key part of HubSpot’s disruptive prevention strategy, and has achieved 200% YOY growth. 2017 is a key year for the program, as the scale up phase begins. The ecosystem consists of 500+ global startup partners (accelerators, incubators, and seed-stage VC’s) and over 1,000+’s of startup customers. You can learn more here: www.hubspot.com/startups

HubSpot is looking for a Customer Success Manager, HubSpot for Startups. You’ll be a member of the Startup Success Team and help manage a big book of fast growing startup customers in a team-based management model.

As a Customer Success Manager, HubSpot for Startups:

You are:

  • Passionate about startups and the startup ecosystem
  • Passionate about customer success and experience
  • Able to quickly diagnose and solve problems with curiosity and creativity
  • Willing to Embrace challenges and change
  • Someone who invests in relationships with customers and colleagues
  • Innovative and will positively contribute to a team environment

You will execute on the following responsibilities:

  • Be part of a small team who serves as the point of contact for thousands of customers
  • Manage incoming customer inquiries and deliver strategic office hours calls
  • Perform customer health checks by analyzing account usage, success and engagement
  • Partner with internal teams to maintain and grow customer investment across HubSpot's platform
  • Collaborate with the HubSpot for Startups team to programmatically improve the customer experience and retention

You have:

  • Genuine interest in the startup ecosystem
  • Interest in solving problems and growing your career
  • Self-motivated and organized
  • Excellent problem solving and critical thinking skills
  • Aptitude for learning software and are tech-savvy
  • Prior experience in a customer service or consulting role
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication skills and the ability to effectively drive a phone conversation
  • The ability to thrive in a fast-paced environment
  • A verifiable track record of consistently meeting and exceeding goals

Pluses:

  • Experience working with startups or previously ran a startup of your own
  • Understanding of marketing and sales best practices
  • Customer Success experience at a SaaS organization
  • Fluency in other languages
  • Experience working in or with startups
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Location

25 First Street, 2nd Floor, Cambridge, MA 02141
25 First Street, 2nd Floor, Cambridge, MA 02141

Perks of working here

Company Outings
Flex Work Hours
Onsite Gym
Tuition Reimbursement
Unlimited PTO
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