Customer Success Manager

| Cambridge

Hi. We’re HubSpot.

HubSpot is the world’s leading inbound marketing and sales platform. Over 19,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, and Tokyo, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal. 

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software.

Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their intended value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.

As a Customer Success Manager

You will:

  • Be passionate about customer success and experience
  • Solve problems with curiosity and creativity
  • Embrace challenges and change
  • Commit to getting better every day
  • Invest in relationships with customers and colleagues
  • Contribute to a positive team environment

You will execute on the following responsibilities:

  • Be the trusted advisor and advocate for 100-200 customers
  • Engage customers proactively with regular strategy calls to drive value and usage across HubSpot's platform.
  • Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
  • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk.
  • Resolve customer inquiries by aligning customers with the right resources.
  • Partner with internal teams to maintain and grow customer investment across HubSpot's platform.

You have:

  • Excellent problem solving and critical thinking skills
  • Aptitude for learning software
  • Prior experience in a customer service or consulting role
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication skills and the ability to effectively drive a phone conversation
  • The ability to thrive in a fast-paced environment
  • A verifiable track record of consistently meeting and exceeding goals

Pluses:

  • Understanding of marketing and sales best practices
  • Customer Success experience at a SaaS organization
  • Fluency in other languages

 

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Location

25 First Street, 2nd Floor, Cambridge, MA 02141
25 First Street, 2nd Floor, Cambridge, MA 02141

Perks of working here

Company Outings
Flex Work Hours
Onsite Gym
Tuition Reimbursement
Unlimited PTO
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