Customer Onboarding Specialist

| Boston

About Us:Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us!. This role is an opportunity to join us a defining moment and truly make a mark. For the right candidate, this is a career defining opportunity

The Role

Toast is looking for an Entry Level Services Operations representative to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for sales and services, assisting them in administrative and process driven support to close new business efficiently and effectively. We are looking for an organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

Responsibilities

  • Manage overall onboarding process and work closely with Sales and Services team to ensure seamless process
  • Resolving challenging and complicated issues with effective problem solving skills
  • Consult with restaurant owners to import data as needed
  • Works cross-functionally with Services, Sales, Finance and Customer Support throughout and customer lifetime
  • Provide high-quality support to restaurant owners through phone and email as needed

Ideal Candidate

  • Bachelor's Degree
  • Extreme attention to detail and meticulously organized
  • Relentless problem-solver
  • Strong written and verbal communication skills
  • Excellent time management and strong sense of urgency
  • Restaurant industry experience is a plus
  • 0-1+ Years in Customer Service, or onboarding
  • Experience with Salesforce and Excel a plus
Read Full Job Description

Location

401 Park Dr, Boston, MA 02215
401 Park Dr, Boston, MA 02215
More Jobs at Toast40 open jobs
All
Finance
Data + Analytics
Design + UX
Developer + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Developer + Engineer
new
Toast
Project Mgmt
new
Toast
Design + UX
new
Toast
Developer + Engineer
new
Toast
Project Mgmt
Toast
Developer + Engineer
Toast
Marketing
Toast
Design + UX
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Internships
Toast
Developer + Engineer
Toast
Design + UX
Toast
Marketing
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Developer + Engineer
Toast
Operations
Toast
Developer + Engineer
Toast
Operations
Toast
Internships
Toast

Get notified
when new
jobs pop up.