Customer Care

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and building amazing support material to empower our users to innovate and create.

If you love new technology and are a natural problem-solver and a great communicator, we want you on the Customer Care team.

The Job:

  • Remotely support users in learning the ins and outs of 3D printing
  • Keep customers ridiculously happy
  • Print in 3D to your heart’s content

You:

  • Can easily adopt cloud-based business applications
  • Power through task lists at lightning speed
  • Can navigate resources to provide answers, even before questions arise
  • A critical thinker, with an ability to quickly diagnose and resolve technical issues
  • Love going the extra mile to deliver the highest quality care
  • Possess exceptional email and phone communication skills
  • Enjoy creating, crafting, forming, making, fabricating, or playing with new tools

Bonus skills:

  • Experience providing technical support for hardware products
  • Familiarity with ticket or case management systems (Zendesk)
  • Experience with 3D modeling, printing and digital fabrication

*Please note this position is based out of our Somerville, MA office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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Location

35 Medford St. Suite 201, Somerville, MA 02143
35 Medford St. Suite 201, Somerville, MA 02143

Insider's spotlight

What’s the vibe like in the office?

Culture is extremely important at Formlabs and in the early days (when there were only 10 of us) everyone was naturally very close. We were a pirate crew of friends, out solving interesting and challenging problems. As Formlabs became larger, we knew we wanted to try and preserve the small-company culture that made our team like a family. With now over 200 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t difficult. Most of the things we work on have never existed before, which opens the doorway for individuals to contribute their own new ideas to the future of Formlabs.

Formlabs

What's the biggest problem your team is solving?

Formlabs is a rapidly growing company that is leading the desktop 3D printing industry and revolutionizing in-house manufacturing. Everything we’re doing and creating has never been done before. We are a work-in-progress organization and that makes it exciting to work here while providing lots of opportunities for growth.

Formlabs

Formlabs regularly attends meetups and we’ve just started hosting technical talks at our Boston HQ every Thursday. We also travel to technology trade shows all over the world and strive to stay in touch with young engineers through our involvement with programs such as BU Artemis and the Women in Technology Program at MIT, just to name a few.

Formlabs

In order to understand how Formlabs has revolutionized the 3D printing industry, you really have to go back to 2011 and survey the landscape. The 3D printing craze was in full swing and the market became flooded with low-cost FDM machines. These consumer-level printers were great for small projects and hobbyists. But there really weren’t any options available for small businesses, entrepreneurs and professionals who needed high resolution, low-cost manufacturing in-house. Formlabs was the first company to bring an SLA 3D printer to people’s desktops and allow them to prototype real-world products without shelling out tens of thousands of dollars. This was a massive game changer for medical researchers, jewelers, film makers and so many other professions who were suddenly able to produce things in-house that were never before possible due to cost and quality. Starting off as an MIT afterschool project, we’ve swelled over the past few years to a now 200+ person company. I think it’s safe to say that we struck a cord in the market!

Formlabs

One thing I really love about Formlabs is that everyone here is extremely active. We regularly have people organizing everything from whiskey tastings to ice climbing in some of the nearby mountain ranges. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of my favorite internal “clubs” and groups, we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons, karaoke nights, soup groups, hikes and so many other things. If there’s something you are interested in doing outside the office, there’s a pretty good chance you’ll find a bunch of people here willing to do it with you.

Formlabs

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet Friendly
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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